Shipping and Returns
Shipping and Delivery
Top King offers free shipping on all orders from Thailand. Delivery times average 3 - 5 business days from the date of dispatch. However due to the ongoing issues surrounding the COVID pandemic we urge all customers to view our Coronavirus Update Page.
Upon dispatch you will receive a shipping notification with a tracking number. If your shipping notification is missing the tracking number, please contact firstname.lastname@example.org
Please Note: Your order maybe subject to your country's import / duty tax. These charges are the responsibility of the buyer. Top King will not pay for these charges.
Returns, Replacements and Refunds
Top King evaluates each refund claim on its individual merit. Please contact Top King if you are unhappy with your purchase. Company policy dictates that your return package should be delivered back to Top King within 30 calendar days of the original purchase date. All returned items should:
(a) Be in its original packaging, accompanied by the original receipt.
(b) The item has to be in a saleable condition and the packaging intact.
(c) The item will be subjected to inspection before any refund request is granted.
(d) Upon lodging a refund request, Top King will present you with an authorization number, or RMA. Please attach this number to the package, or the refund request will be refused.
(e) Be shipped by a company that offers tracking facilities, and require the recipient to sign upon delivery. If nobody signed to accept receipt, it becomes difficult to determine if a package really arrived, and as such Top King cannot accept any liability for lost packages.
In the event that any customer returns any item(s) to Top King without adhering to these guidelines, Top King reserves the right to refuse delivery acceptance or to deny crediting the customer.
Note: Any refund request has to be submitted in writing. Due to the fact that different departments are involved, processing of refund requests can take up to 28 calendar days.