Refund Policy
Returns
Our return policy is valid for 30 days. Should 30 days pass since your purchase, we regret to inform you that we can no longer offer a refund or exchange.
To qualify for a return, the item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required to complete your return. Please refrain from sending your purchase back to the manufacturer.
Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error, or items returned more than 30 days after delivery will not be accepted for a return.
Refunds
Upon receipt and inspection of your return, we will send you an email confirming that we have received your returned item. We will also inform you whether your refund has been approved or denied.
If your refund is approved, it will be processed promptly, and a credit will be applied to your credit card or original method of payment within a specified period.
Late or Missing Refunds
If you have not received a refund yet, please take the following steps:
- Recheck your bank account.
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There can be some processing time before a refund is posted.
If after all these steps, you still have not received your refund, please contact us at customerservices@topking.shop.
Sale Items
Only items purchased at regular price can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items that are defective or damaged. If you wish to exchange it for the same item, please email us at customerservices@topking.shop.
Gifts
If an item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver.
Shipping
To return your product, please email customerservices@topking.shop. You will be responsible for covering your own shipping costs for returning your item. Please note, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
If you are shipping an item over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
